Política de reembolso

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Store Credit Only All approved returns and exchanges are issued as store credit only. We do not offer refunds to the original payment method.

Exceptions — Damaged or Incorrect Items If your item arrives damaged or you received the wrong item, you may be eligible for a full refund or replacement. Please contact us within 7 days of delivery at contact@theauroratouch.store with your order number and photos of the issue.

Return Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase. Items sent back without first requesting a return will not be accepted.

Non-Returnable Items We do not accept returns on sale items, gift cards, custom/personalized products, perishable goods, or personal care items.

European Union If merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days under the EU cooling-off period, for any reason, provided the item is in its original condition with tags and packaging.

Contact Us For any return or refund questions, reach us at contact@theauroratouch.store