Frequently Asked Questions (FAQ)

Welcome to The Aurora Touch! We’re here to help you with any questions you may have about our products, shipping, returns, and more. If you don’t find the answer you’re looking for, feel free to contact us at contact@theauroratouch.store

General Questions

1. What does The Aurora Touch sell?

We offer a wide range of products for the whole family, including:

  • Clothing and accessories for men, women, kids, and even pets!

  • Home essentials like cozy blankets and stylish shower curtains.

  • Tech accessories, including cell phone cases and chargers.

2. Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Check out our Shipping Policy for more details.

3. How can I contact customer support?

You can reach us via email at support@theauroratouch.store or through our Contact Us page. We typically respond within 24-48 hours.

Orders & Shipping

1. How long does it take to process an order?

Orders are typically processed within 1-2 business days. During peak seasons or sales, processing times may be slightly longer.

2. What shipping options do you offer?

We offer standard and expedited shipping options. Delivery times vary depending on your location and the shipping method selected. You’ll receive a tracking number once your order ships.

3. Can I track my order?

Yes! Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this to track your package’s progress.

4. Do you offer free shipping?

We occasionally offer free shipping promotions! Check our website or subscribe to our newsletter to stay updated on current deals.

Returns & Exchanges

1. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and with tags attached. For more details, visit our Returns & Exchanges Policy.

2. How do I initiate a return or exchange?

To start a return or exchange, please contact us at support@theauroratouch.store with your order number and reason for return. We’ll provide you with instructions on how to proceed.

3. When will I receive my refund?

Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Product Care

1. How do I care for my clothing and accessories?

Care instructions vary by product. Please refer to the care label on your item or check the product description on our website for specific care instructions.

2. Are your blankets machine washable?

Yes, most of our blankets are machine washable. We recommend using a gentle cycle with cold water and air drying to maintain their quality.

3. How do I clean my shower curtain?

Our shower curtains can be wiped clean with a damp cloth or machine washed on a gentle cycle. Always check the product description for specific care instructions.

Pet Products

1. Are your pet accessories safe for all animals?

Our pet accessories are designed with safety and comfort in mind. However, we recommend supervising your pet when using new products and checking for any signs of wear or damage.

2. What sizes are available for pet clothing?

We offer a range of sizes to fit most pets. Please refer to the size chart on each product page to find the best fit for your furry friend.

Tech Accessories

1. Are your phone cases compatible with all phone models?

Our phone cases are designed to fit specific models. Please check the product description to ensure compatibility with your device.

2. Do you offer warranties on chargers?

Yes, our chargers come with a 6-month warranty against manufacturing defects. If you experience any issues, please contact us at support@theauroratouch.store.

Payment & Security

1. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

2. Is my payment information secure?

Absolutely! We use SSL encryption to ensure your payment information is safe and secure.

Still Have Questions?

If you didn’t find the answer you were looking for, please don’t hesitate to contact us. We’re here to help!